Important Note: Before the new video capture mode can be used, the endpoint system must be rebooted. Restart CAF, and report results back to Software Delivery. Apply the update containing the DDAPI implementation. Uninstall the RC mirror driver, if it still exists. Install a required Microsoft Visual C++ x86 runtime library, if not already installed on the system. The new Software Package can be used for deployment and will perform the following actions: Right click on "Software Package Library" container and select "Import", then select "Software Package."Įnter the path to the "reginfo" folder location and click on "Choose." Then click on "OK" to complete the import of the software package. In the DSM Explorer, open the "Software" tab. Within the same ZIP downloaded for the above steps, there is a "reginfo" folder. Note: WinOffline will stop CAF and all ITCM processes, apply the patch, restart CAF, and import the Remote Control Policy updates automatically. There's two parts to applying this patch:ġ- Applying the patch on the Enterprise or Domain Managers, in order to add DDAPI support and import an updated RC configuration policy.Ģ- Applying the patch to endpoints in Windows 10 or Server 2016 and above, via a Software Delivery package.Īttached to this KB article is a ZIP, containing the patch files, and a ready-made Software Delivery package for deploying the solution to endpoints.Īpplying the patch to the Enterprise and Domain Managers:ġ- Download the ZIP of the solution attached to this KB article.Ģ- Run WinOffline.exe from File Explorer or Command Line. Remote Control Hosts on Windows 10 or Server 2016+ The following patch is published to implement the new RC connectivity mode: In either case, Microsoft no longer supports the implementation of a mirror driver, thus this KB article explains how to deliver a patch, implementing the new latest Microsoft Desktop Duplication API or (DXGAPI).
This can result in GSOD or BSOD when using the current RC mirror driver with 3D graphical rendering software.Įven if not using 3D rendering software, the current mirror driver may still fail to load, and RC performance may not perform nearly as well using the polling mode.
The mirror driver is preferred over polling mode due to its superior performance.ĭue to the changes made by Microsoft in the Windows 10 design, the OS loads the dual stack implementation of older driver models as well as newer models. This enables the Remote Control host process to first load the Remote Control mirror driver, and upon failure to load the driver, fall back to using the polling mode.
Remote control (RC) has two connection modes: Driver and Pollingīy default, the Remote Control Host configuration policy "Video capture mode" is set to Auto.
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